The short version
- Cancel or reschedule at least 24 hours before your slot — full refund, or move it, your choice.
- Inside 24 hours, or you do not show up — the fee is forfeited.
- You paid but never booked a slot — full refund on request within 30 days.
- We cancel — full refund, always, no conditions.
The rest of this page explains each case precisely, including how the EU right of withdrawal applies. This policy forms part of ourTerms of Service.
What this covers
The working consultation — a one-time €90 engagement (exclusive of VAT; see Terms) comprising a scheduled one-to-one call with a partner and a written follow-up brief. It is a single session: no subscription, no recurring charge, no automatic renewal.
Where a refund is due, it covers the full amount you actually paid, including any VAT charged at checkout.
The free brief costs nothing and needs no refund policy.
Rescheduling
Life happens. You can move your session free of charge, as often as you reasonably need, as long as you tell us at least 24 hours before the slot currently booked. Use the reschedule link in your booking confirmation, or emailhello@oneinsixty.eu.
Cancelling
24 hours or more before your slot
Full refund of the €90, no questions asked. Emailhello@oneinsixty.eu or use the cancellation link in your booking confirmation.
Less than 24 hours before, or no-show
The fee is forfeited. The slot was held for you and the preparation was already done, so we cannot re-use the time at that notice.
That said, we are reasonable people. If something genuinely unavoidable happened, tell us — we will normally offer one goodwill reschedule. That is a discretionary gesture, not an entitlement.
If you paid but never booked a slot
Payment and booking are separate steps, so it is possible to pay and then never pick a time — for example if the scheduling widget failed, or you simply got pulled away.
You have not lost your money. Email us and we will either help you book manually or refund you in full. If you have not booked and have not been in touch, you can request a full refund within 30 days of payment. After 30 days we will still try to help — talk to us.
If we cancel or cannot deliver
If we have to cancel and cannot agree an alternative time with you, you receive afull refund. The 24-hour rule applies to you, not to us. If a session is cut short by a failure on our side, we will either reschedule the remainder or refund you proportionately — whichever you prefer.
Your EU right of withdrawal
Consumers buying a service at a distance in the EU normally have14 days to withdraw without giving a reason (Directive 2011/83/EU; in Romania, OUG 34/2014).
Because a consultation is delivered at a time you choose — often inside those 14 days — the checkout asks you to tick a box confirming two things:
- you request that we begin performance at the slot you book; and
- you acknowledge that you lose the 14-day right of withdrawal once the session has taken place.
The practical effect is straightforward:
- Before the session happens — you may still withdraw within 14 days of payment and receive a full refund. This sits alongside the 24-hour rule above, and whichever is more favourable to you applies.
- After the session has taken place — the service has been fully performed with your prior express consent, so the withdrawal right no longer applies.
We record the version of this policy you agreed to at checkout, so it is always clear which terms applied to your purchase. None of this affects your other statutory rights, including where a service is not delivered as described.
If you are buying as a business rather than as a consumer, the statutory withdrawal right does not apply — but our 24-hour cancellation terms above do, and we apply them the same way for everyone.
How to request a refund
- Email hello@oneinsixty.eu from the address you used at checkout.
- Tell us the date of your booking, or your payment reference if you never booked.
- We confirm by email, normally within two business days.
Refunds are issued to the original payment method through Stripe. Once we release it, the money typically appears within 5–10 business days, depending on your bank — that last part is outside our control. We do not charge any processing fee for a refund.
Chargebacks
If something has gone wrong, please email us first — we can almost always resolve it faster than a bank dispute, and we would rather fix the problem than argue about it. Raising a chargeback without contacting us simply delays your money.
Changes to this policy
We may update this policy. The version in force when you paid is the one that applies to your purchase — the version number is shown at the top of this page and recorded with your order.
Contact
DRCATCHERS SRL, Principala Street 520, Gheorghieni, Cluj, Romania.
Email: hello@oneinsixty.eu.